Teacher microphone support
Roger Touchscreen Mic
Start-up, charging, muting, receiver connections and automatic microphone positioning.
How to recognise it: A handheld teacher microphone with a colour touchscreen and a physical mute button on the side.
Start here
Three safe first checks
Try these in order, beginning with the hearing aid. If something looks damaged, unusually hot or unsafe, stop and request service.
- 1
Start with the hearing aid
Fit a fresh hearing-aid battery before changing any Roger settings. If the hearing aid is rechargeable, confirm it is fully charged and restart it first.
- 2
Check the teacher microphone
Confirm that the Touchscreen Mic is charged, switched on and not muted. Look at the screen and status indicator before changing settings.
- 3
Use Automatic mode
In normal use, the microphone uses its orientation to select lanyard, small-group or pointing mode automatically. Position it for the task before changing a mode setting.
Choose a task
Official step-by-step help
Phonak groups the current videos by product. Open the video library and choose the wording that matches what you need to do.
- Charge the Touchscreen Mic
- Turn it on, mute or unmute it
- Connect or disconnect another Roger device
- Check which devices are connected
- Position it for automatic lanyard, small-group or pointing use
- Set a Roger network or connect audio
Something isn’t working
Work through one symptom
Do not change several settings at once. After each check, test the same simple speech task again.
There is no sound
Fit a fresh hearing-aid battery first, or fully charge and restart a rechargeable hearing aid. Then check that the Touchscreen Mic is powered on and unmuted and that the Roger device is connected. If the system worked before, note what changed before reconnecting or resetting anything.
A receiver or hearing device is not connected
After the fresh-battery check, bring the devices within 10 cm and use Phonak’s official connection instructions for the exact receiver or RogerDirect hearing device. Do not remove an existing network unless you know every device that must be reconnected.
The microphone will not charge
Check that the approved power supply is firmly connected, reseat the microphone in the dock or cable, and inspect the charging contacts for visible obstruction. Stop if the device or charger becomes unusually hot or appears damaged.
Classroom QR support card
Put help beside the equipment.
Download or print this page and place the QR code near the system. Staff can return directly to this exact guide without searching.
Still not resolved?
Send Eoin the useful details.
Include “Touchscreen Mic”, what happens, any lights or messages, what you tried, and a phone number for someone who can stand beside the equipment.
Please do not include a child’s name, diagnosis or other sensitive personal information.