Teacher microphone support
Roger Touchscreen Mic
Start-up, charging, muting, receiver connections and automatic microphone positioning.
How to recognise it: A handheld teacher microphone with a colour touchscreen and a physical mute button on the side.
Start here
Safe first checks
Try these in order. If something looks damaged, unusually hot or unsafe, stop and request service.
- 1
Start with the hearing aid
Fit a fresh hearing-aid battery before troubleshooting the microphone. If the hearing aid is rechargeable, fully charge and restart it first.
- 2
Check the teacher microphone
Confirm that the Touchscreen Mic is fully charged, switched on and unmuted before changing any settings.
- 3
Position it for the task
Built-in accelerometer technology detects the microphone’s position and automatically selects lanyard or small-group mode—and pointing mode when that option is enabled.
Connect and test
Confirm the remote microphone signal.
Use this short test after fitting a fresh hearing-aid battery, or fully charging and restarting a rechargeable hearing aid.
- 1
Switch on both devices
Turn on the Roger Touchscreen Mic and the hearing aid. Confirm that the Touchscreen Mic is fully charged and unmuted.
- 2
Connect the receiver
Hold the hearing aid or its Roger receiver within 3 cm of the Touchscreen Mic. Tap the Connect icon—the two links of a chain. The screen should confirm that a Roger receiver has been detected; the exact message can vary by receiver.
- 3
Position the lanyard
Clip on the supplied lanyard and adjust it so the top of the microphone sits about 20 cm below the speaker’s mouth, usually just below the collarbone.
- 4
Test from a useful distance
From 10–15 metres away, speak quietly and ask the hearing-aid user to confirm the signal is clear. Briefly mute and unmute the Touchscreen Mic to check that speech is arriving through the remote microphone rather than being picked up only by the hearing aid.
Choose a task
Official step-by-step help
Phonak groups the current videos by product. Open the video library and choose the wording that matches what you need to do.
- Fully charge the Touchscreen Mic
- Fit a fresh hearing-aid battery or recharge the hearing aid
- Switch on both devices
- Connect the microphone to the Roger receiver
- Confirm the remote microphone signal
- Position it for automatic lanyard, small-group or pointing use
- Mute or unmute the microphone
Something isn’t working
Work through one symptom
Do not change several settings at once. After each check, test the same simple speech task again.
There is no sound
Fit a fresh hearing-aid battery first, or fully charge and restart a rechargeable hearing aid. Then check that the Touchscreen Mic is powered on and unmuted and that the Roger device is connected. If the system worked before, note what changed before reconnecting or resetting anything.
A receiver or hearing device is not connected
After the fresh-battery check, bring the devices within 10 cm and use Phonak’s official connection instructions for the exact receiver or RogerDirect hearing device. Do not remove an existing network unless you know every device that must be reconnected.
The microphone will not charge
Use the supplied micro-USB cable and power adapter. Check that the plug sits securely in the microphone’s charging socket and that the charging indicator appears. Without forcing or repeatedly wiggling the lead, very gently check for excessive movement or an intermittent connection. If the socket feels loose, the plug moves freely or charging cuts in and out, stop using it and return the microphone for repair. Stop immediately if the device or charger becomes unusually hot or appears damaged.
Classroom QR support card
Put help beside the equipment.
Download or print this page and place the QR code near the system. Staff can return directly to this exact guide without searching.
Still not resolved?
Send Eoin the useful details.
Include “Touchscreen Mic”, what happens, any lights or messages, what you tried, and a phone number for someone who can stand beside the equipment.
Please do not include a child’s name, diagnosis or other sensitive personal information.