Teacher microphone
Roger Touchscreen Mic
Start-up, charging, muting, receiver connections and automatic microphone positioning.
Open support guideHelp & Support Centre
Let’s get your system working.
Choose the equipment that looks like yours. You’ll find safe first checks, short task guides, official Phonak videos and a clear next step if the problem remains.
1Find your equipment
Use the product photographs—no technical name required.
2Start with the hearing aid
Fit a fresh battery first, then check power, charging, mute and one connection at a time.
3Follow the right guide
Use verified manufacturer videos and downloads for your model.
Which system looks like yours?
Choose the equipment
Each page can be saved, printed or opened directly from its classroom QR support card.
Classroom loudspeaker
Roger SoundField / DigiMaster
Power, microphone connection, placement, volume and classroom audio input checks.
Open support guide
Portable remote microphone
Roger On
Charging, everyday use, hearing-device connection, calls and audio listening.
Open support guide
Table microphone
Roger Select
Charging, switching on, muting, Bluetooth, phone calls and group listening.
Open support guideEoin’s service support
Practical help that keeps the school day moving.
Some queries can be solved over the phone. Others need a repair, an accessory, new equipment or a visit to the school. The next step stays clear.
Phone support
Technical help, including evenings
Eoin’s specialist phone support remains available through the day and into the evening, helping schools resolve straightforward queries without waiting for a visit.
Call 086 775 5880Repairs & accessories
Same-day service where possible
The same-day service policy covers prompt repairs and accessory delivery, helping minimise equipment downtime and keep education uninterrupted.
Request urgent helpNew technology
Direct provision after submission
At the Visiting Teacher’s request, new technology orders can be delivered after the application has been submitted, avoiding unnecessary administrative delay.
Ask about direct provisionDigiMaster installation
Self-install, with Eoin on the phone
Most schools can fit a stand or wall mount themselves. Use the simple checklist and authorised Phonak video, then call Eoin if a product question comes up.
Open the wall-mount guideOfficial video library
Watch the exact task
Phonak’s Roger video library covers charging, connecting, automatic microphone behaviour, SoundField placement, compatible audio connections and more.
Open official Roger videosCouldn’t solve it?
Send useful details once
Tell us the product, what changed, what you already tried and when someone can be beside the equipment. Please do not send a child’s name, diagnosis or other sensitive information.
Request supportNot sure what you have?
Photograph the front and connections.
A clear photo of the equipment and any status lights usually helps identify the correct system. Keep personal or medical information out of the image.